Return and Refund Policy for MyVisionX

Effective Date: 02/07/2026

Thank you for shopping with MyVisionX. By purchasing our products, you explicitly agree to the terms and conditions outlined in this legally binding policy. We take pride in the quality of our smart gear, and our policies are structured to prevent the unauthorized or unwanted temporary use of our items while fully protecting genuine customer concerns and maintaining compliance with UK Consumer Law.

1. 14-Day Returns & "Change of Mind" Policy

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order and request a return for any reason within 14 days of receiving your item.

However, to protect the integrity of our technology and prevent the fraudulent purchasing of items for short-term, temporary, or "trial" use, strict return conditions apply:

• Pristine, Resalable Condition: To qualify for a full refund, the item must be completely unused, unaltered, and in the exact condition you received it.

• Seals & Packaging: The item must be returned in its original product packaging. For security, quality, and hygiene assurance, any tamper-evident protective seals or security stickers must be completely unbroken and intact.

• Value Deductions: In line with UK statutory rights, MyVisionX reserves the right to deduct up to 100% of the refund value if the returned item shows signs of handling, opening, or wear beyond what is strictly necessary to establish the nature and characteristics of the goods. If the item cannot be resold as brand new, a full refund will not be issued.

• Return Shipping Fees: The buyer is fully responsible for organizing and paying for tracked return shipping to our designated facility. Original shipping fees and return postage fees are non-refundable.

2. Damaged or Defective Items Upon Arrival

If your package arrives damaged due to transit issues, we will immediately investigate the matter to provide a swift resolution (replacement or refund). To prevent fraudulent claims, strict verification protocols must be followed:

• Proof Required: You must provide clear, high-resolution photographic or video evidence showing both the damaged product and the outer courier packaging with the shipping label clearly visible.

• Submission Window: To ensure we can successfully log a claim with our courier, this proof must be sent to our official support email within 48 hours of the recorded delivery time.

3. Delays and Partial Inconvenience Refunds (Post-ETA)

We understand that shipping delays can be frustrating. We offer a structured partial refund policy specifically for severe logistical delays:

• The 7-Day Rule: If your parcel does not arrive until more than 7 business days after the maximum Estimated Time of Arrival (ETA) provided in your tracking link, you may be eligible for a partial refund to compensate for the extreme delay.

• Exclusions: These partial refunds are issued strictly at the discretion of MyVisionX management following a carrier investigation. Delays caused by customs clearance checks, incorrect shipping address inputs by the buyer at checkout, or severe weather conditions do not qualify for a partial inconvenience refund.

4. How to Contact Support

For all inquiries regarding eligible returns, damaged arrivals, or severe shipping delays, please contact our dedicated support team. Please ensure your email includes your Full Name, Order Number, and Tracking Link.

• 📧 Support Email: myvisionx.uk@gmail.com

⚖️ Legal Disclaimer

This policy forms a binding contract between MyVisionX and the purchaser. By completing your purchase, you acknowledge that you have read, understood, and agreed to these terms. MyVisionX reserves the right to amend this policy at any time without prior notice in accordance with updated consumer regulations.